by Derek Korte | Nov 26, 2014 | Field Service Spotlight
General Electric is tapping a new source of revenue for its wind energy business: data. The company is betting big on the emergence of connected devices — GE calls the trend the “Industrial Internet” — to open up new money-making opportunities across its many...
by Derek Korte | Nov 25, 2014 | Strategy & Leadership
Field service workforce demographics are changing. The Service Council predicts that 70 percent of service organizations will contend with a wave of retiring field service technicians during the next 10 years. This looming skills gap is among the biggest challenges...
by Bill Pollock | Nov 24, 2014 | Strategy & Leadership
Based both on the topline findings of Strategies For Growth’s 2014 Field Service Management Benchmark Survey and follow-up research, it is not surprising that the field services community recognizes it will need to increase its investments in new technologies...
by | Nov 21, 2014 | Service Transformation
Is your entire company leveraging the power of field service? In this video customers Steve Nava from Luminex, Mike Vaughan from Liftech (a CFO interested in field service???) and our own Dave Hart discuss the ways field service can make its presence felt in sales,...
by | Nov 21, 2014 | Service Transformation
Instead of letting your field service organization idle as a cost center, turn it into a profit powerhouse! Check out the steps that will help you transform your field service organization: Want to learn more about making your field service organization profitable?...
by Derek Korte | Nov 21, 2014 | Field Service Spotlight
The top stories from the field this week. App Gives Customers 30-Minute Arrival Alert Cable is the most-hated industry in the U.S., and companies like Comcast haven’t done much recently to help their cause. Remember Comcast’s embarrassing customer service fail earlier...
by Chris Morris | Nov 20, 2014 | Field Service Spotlight
Light spectaculars are as much a part of the holiday season as visits to see Santa at the mall. And while many cities have impressive displays, few can rival the sheer scope of the show put on at Callaway Gardens in Pine Mountain, Ga. With 15 different scenes using...
by ServiceMax | Nov 19, 2014 | Service Transformation
This article was originally posted on The SmartVan on November 12, 2014. Paper or plastic? The answer may be neither pretty soon. Most field service organizations are working hard to go paperless, and, with the help of the cloud and other technologies, the paperwork...
by Derek Korte | Nov 19, 2014 | Mobile & Tech
Facebook already has a firm grip on people’s personal lives. But news leaked during the weekend about Facebook’s ambitions to become the social network of record for people’s working lives with a new business collaboration service called Facebook@Work. Details are...
by Maeghan Ouimet | Nov 18, 2014 | Mobile & Tech
As the Internet has begun to connect with everything from thermostats to watches, service techs suddenly have a new slew of gadgets to collect data and work with customers. Increasingly, the connected office is moving beyond the cubicle, and every vehicle in a fleet...
by | Nov 14, 2014 | Service Transformation
You’ve spent a great deal of time and resources selecting the perfect Field Service technology vendor and hand-picked your team to help develop the processes and results you want to achieve. It’s time to train your users! I like to call this, “Game Day!” Think of your...
by Derek Korte | Nov 14, 2014 | Mobile & Tech
The top stories from the field this week. Home Improvement Techs Get Mobile Makeover It’s been a tough couple of months for Home Depot following its high-profile data theft. Hackers stole at least 53 million email addresses and 56 million credit and debit card numbers...
