by Derek Korte | Sep 29, 2014 | Strategy & Leadership
Service leaders are apt to obsess over customer satisfaction and loyalty levels. The goal is always to create happier, more loyal customers — but leaders’ efforts are often derailed. Why? Bill Pollock, president and principal consulting analyst at Strategies For...
by Derek Korte | Sep 26, 2014 | Field Service Spotlight
If the U.S. Postal Service has its way, the mailman could soon double as the grocery delivery man. The organization is seeking Congressional approval to expand its grocery-delivery test program with AmazonFresh. Amazon is looking to expand its delivery service — and...
by Courtney Buchanan | Sep 25, 2014 | Field Service Spotlight
With 50 billion devices said to be connected to the Internet by 2020, the rise of the Internet of Things has prompted leading service organizations to equip their techs with gadgets like Google Glass and virtual reality platforms. This technology also promises that...
by | Sep 24, 2014 | Service Transformation
Original article from the SmartVan. Rapid technology advancements in field service mean that technicians’ job requirements change before they know it. Who thought 10 years ago that today we’d be dispatching fleets from iPhones or repairing Internet of Things-enabled...
by Derek Korte | Sep 24, 2014 | Field Service Spotlight
Business leaders are getting smarter about looking beyond product sales alone to increase revenue. Now, it’s important to wrench revenue from recurring service contracts to fix and maintain those products. A close partnership between leaders in service, sales and...
by Courtney Buchanan | Sep 23, 2014 | Field Service Spotlight
Field management software was created with field techs and their managers in mind, but other industries are grasping hold of its benefits, as well. From having data in one place to being able to track equipment and assets to easing communications among stakeholders,...
by Derek Korte | Sep 19, 2014 | Customer Experience
Service organizations are increasingly called upon to drive revenue for the entire company. Part of the appeal comes from service technicians’ proximity to customers, assuming the relationship is strong and customers are happy with the service. But customer service...
by | Sep 18, 2014 | Service Transformation
Already convinced? Register for MaxLive today! Liz Carter is the Director of Field Marketing at ServiceMax I know it can be hard to justify time away from the office, flights, hotel rooms, and even the toll that travel takes on your personal life. But there are times...
by Derek Korte | Sep 18, 2014 | Customer Experience
As vice president of technology and social research at the Technology Services Industry Association (TSIA), it’s John Ragsdale’s job to stay on top of the tech trends in field service. And that means keeping tabs on industry insiders such as Tina Lux-Boim, president...
by | Sep 17, 2014 | Service Transformation
Shannon Cunningham is the Director of Education Services at ServiceMax. Growing up in the 70’s, a lot has changed. While I secretly miss my Shaun Cassidy iron on ringer tee, I don’t miss the hours spent learning to write my name on wide lined paper and memorizing the...
by Maeghan Ouimet | Sep 17, 2014 | Mobile & Tech
Last week Apple released new offerings to it’s lineup of tech tools: the much anticipated iPhone 6 and 6 Plus, and the Apple Watch. While Apple generally focuses its product releases on the consumer, there’s always an undertone of enterprise consideration....
by Derek Korte | Sep 12, 2014 | Field Service Spotlight
Mention artificial intelligence and many people’s minds immediately drift to doomsday science fiction movies. But beyond the Hollywood hype lie big benefits for field service organizations. Chief among them is the ability to automate mundane tasks like scheduling, and...
