by Derek Korte | Aug 29, 2014 | Mobile & Tech
The job of any sales department is pretty simple: close more sales. That’s what keeps the business growing, and few companies think twice about investing in technology to keep the pipeline flowing. But too often those investments are made blindly, writes Forbes...
by Courtney Buchanan | Aug 26, 2014 | Field Service Spotlight
Forward-looking organizations are equipping their field techs with Google Glass and smartwatches, but the latest wearables to enter the field are health wearables, which monitor physical exertion and sleep patterns. These wearables, predicted to generate $5 billion in...
by Bill Pollock | Aug 25, 2014 | Customer Experience
Every services organization strives to have a strong base of satisfied customers. They build this goal into their strategic services plans, set targets and goals, conduct customer satisfaction surveys, purchase and review industry reports, and hold meetings — all to...
by Derek Korte | Aug 22, 2014 | Field Service Spotlight
Whatever you call the trend toward connected devices — the Internet of Things, the Industrial Internet, machine-to-machine communications — the shift promises to redefine people’s relationship with their devices, remaking industries like field service in its wake. The...
by Maeghan Ouimet | Aug 21, 2014 | Field Service Spotlight
Their story started like many field service companies: with a man in a van. Hamiliton-based Skedaddle Humane Wildlife Control operates more than 30 vehicles across 75 cities in Canada, with hopes of expanding to the U.S. in the coming years. The point at which the...
by | Aug 20, 2014 | Strategy & Leadership
Most sales teams focus on closing deals and adding to their pipeline. They rely heavily on marketing programs to drive leads, but often overlook a valuable resource: intel from field service technicians. In a recent survey, Aberdeen Group found that 57 percent of...
by ServiceMax | Aug 19, 2014 | Service Transformation
See the new release LIVE on the Summer ’14 webinar on Sept. 4th – Register here! Your kids may be returning to school and vacations may be wrapping up, but the team at ServiceMax has been busy with the launch of a new release and a slick new iPhone app. Summer ’14 is...
by Courtney Buchanan | Aug 19, 2014 | Field Service Spotlight
With iPads, wearables and smartphones becoming ubiquitous in the field, the C-suite has more data on its hands than it knows what to do with. Big Data holds the golden insights into how to make business processes more efficient, but there’s still a lot of...
by | Aug 18, 2014 | Service Transformation
Don’t need convincing? Register for MaxLive here. Let’s start with the basics… What is MaxLive? MaxLive is a series of 3 regional events being held in Boston, San Francisco and Paris gathering together ServiceMax customers and field service pros to learn new...
by Derek Korte | Aug 15, 2014 | Field Service Spotlight
Businesses that segregate their sales and service teams are leaving a lot of money (and customer goodwill) on the table. According to a recent Aberdeen report, companies have a lot to gain — and nothing to lose — from a close partnership between service technicians...
by | Aug 14, 2014 | Service Transformation
Derek Korte from The SmartVan recently wrote an article discussing the different titles that organizations give to their employees in the field. From field service engineer to customer experience specialist, there’s a broad range of titles out there to describe these...
by Derek Korte | Aug 14, 2014 | Mobile & Tech
Connected devices have arrived in the form of smart thermostats, smart home appliances, smart vending machines and even smart grids. And there are more on the way. By some estimates, there could be 50 billion Internet-connected devices by 2020. Gartner dubbed the...
