by Megan Van Vlack | Jul 31, 2014 | Customer Experience
This article is a guest contribution by Adrian Steel Marketing Manager Todd Goldmeyer. Adrian Steel is a nationwide manufacturer of commercial vehicle upfits. After surviving the recent recession, it’s tempting as a contractor to believe that everything is on the...
by | Jul 29, 2014 | Service Transformation
While there are lots of websites, blogs, analysts, etc. to help you evaluate projects and software, sometimes the advice out there can be a bit overwhelming. Here are a few things to keep in mind to help you get to the end result: choosing and moving forward with a...
by | Jul 29, 2014 | Field Service Spotlight
With improvements in mobile technology and connectivity, “always-on” employees have access to people, systems, data and business processes whenever and wherever they want to work. And businesses rely on data coming in from workers in the field. This year businesses...
by Field Technologies Online | Jul 28, 2014 | Field Service Spotlight
Field service excellence seems to be a moving target. When I started researching field service five years ago, the conversation revolved around the schedule and ensuring technicians reached customer sites within a given service window. Then, mobility was all the rage....
by Megan Van Vlack | Jul 25, 2014 | Field Service Spotlight
While big data holds many promises for field service organizations looking to improve systems and lower costs, it also poses challenges when it comes to harnessing and acting on resulting insights. However, UPS believes that they have found a solution to put the data...
by Maeghan Ouimet | Jul 24, 2014 | Field Service Spotlight
Sometimes it seems like technology in the workplace can simultaneously be a help and a hurt. In fact, most Millennials in the workforce admit they’re overwhelmed by the influx of digital improvements they encounter every day: from a new app or new Intranet...
by Courtney Buchanan | Jul 22, 2014 | Field Service Spotlight
Thanks to more diverse and complete data sets, field service organizations are able to drive increased business value by understanding where they can improve performance and boost efficiency. Every year the amount of data increases by 56 percent, and the number of...
by | Jul 18, 2014 | Field Service Spotlight
We now live in an age where our every move is just a click away from going viral. That’s a lesson Comcast learned all too well this week when a customer service call that turned sour lit up the Internet. Ryan Block and his wife, (former) Comcast subscribers, called to...
by | Jul 17, 2014 | Service Transformation
Yesterday’s inaugural CIO Innovators Summit focused on one clear message: we’re working in one of the most transformative times ever in business. The message came through loud and clear in the Valleyside chats with GE Energy’s Trey Keisler and Coca-Cola Enterprises’...
by | Jul 17, 2014 | Field Service Spotlight
Thanks to connected devices and Internet-enabled sensors, field service equipment is becoming intelligent enough to monitor its health and alert techs when it needs attention. In the Industrial Internet—General Electric’s term for the integration of physical machinery...
by | Jul 16, 2014 | Service Transformation
Great training is like achieving a great first time fix rate. The more prepared you are to complete the task effectively the first time, the better the overall experience for everyone, every time. How do you achieve effective training with your ServiceMax...
by | Jul 15, 2014 | Service Transformation
The paper work order is alive and still kicking. We’re trying to change that at ServiceMax, but the fact remains, paper is still used in quite a few field service organizations, even today. But what are some of the real tangible benefits of moving from paper to...
