by Courtney Buchanan | Jun 30, 2014 | Mobile & Tech
Learning and training continue to be hot button issues for field service organizations, which is why executives are turning to social media as a collaborative platform for techs and managers to share their knowledge. In an effort to share more expertise, 54 percent of...
by Derek Korte | Jun 27, 2014 | Field Service Spotlight
Fast-changing technology trends, the Internet of Things chief among them, are making it harder to distinguish between products and services. Behind it all is an increasing desire among business leaders to turn a profit from their service divisions. These days, service...
by Derek Korte | Jun 26, 2014 | Customer Experience
Business executives juggle a lot of responsibilities, from pleasing customers and engaging employees to watching the bottom line. And with so many moving parts and competing priorities, something’s bound to give. Too often, what suffers is the quality of service...
by Bill Pollock | Jun 25, 2014 | Field Service Spotlight
Every year, Strategies for Growth conducts a series of benchmark surveys among its community of more than 45,000 global services professionals. The results capture the pulse of the field service industry, from shifting service priorities to new technology investments...
by Courtney Buchanan | Jun 23, 2014 | Mobile & Tech
Like employers in many industries, field service organizations are searching for talented employees, but they’re struggling to hire qualified candidates. More than half of companies have open positions for which they can’t find capable talent to fill,...
by Derek Korte | Jun 20, 2014 | Field Service Spotlight
The era of Big Data is upon the field service industry, driven by Internet-connected machines that are packed with sensors that record and transmit data. Cisco estimates that there will be 50 billion such intelligent devices connected by 2020, from home appliances to...
by Courtney Buchanan | Jun 19, 2014 | Field Service Spotlight
Field managers often evaluate employees in annual or quarterly reviews, but executives should be giving feedback to managers and field techs about team performance, too. When teams work well together, they deliver better customer service and are happier employees....
by Derek Korte | Jun 18, 2014 | Field Service Spotlight
The 21st century has been a tumultuous time for the photography industry. With film giving way to digital cameras that have then been crammed into seemingly every mobile device, many once-booming companies are falling by the wayside. For the iconic Eastman Kodak,...
by Shep Hyken | Jun 17, 2014 | Customer Experience
Service contracts can be an important source of revenue, but organizations should also consider what they can give away to customers — for free. Sometimes one of the greatest ways to provide great customer service is to give something of value away for free. It...
by | Jun 13, 2014 | Service Transformation
When you ask the average consumer what they know about field service they often cite the Comcast guy and something about a 4-hour window where they wait at home and hope he shows up. While an on-time arrival certainly is better than a late arrival, most field service...
by Derek Korte | Jun 13, 2014 | Field Service Spotlight
The World Cup kicked off this week in Brazil, offering another reminder of field service’s importance. The work of people in the field, after all, makes the action on the field possible. Here’s a look at how jet manufacturers are providing “A-list”...
by | Jun 12, 2014 | Field Service Spotlight
Whether or not field service managers log countless hours on the road, chances are they’re managing techs who do. Traffic, weather and accidents on highways all affect how and when techs get their jobs done. And while innovations in driverless cars and energy...
