by Derek Korte | Feb 28, 2014 | Mobile & Tech
The mobile workforce is front and center this week at Mobile World Congress (Feb. 24-27 in Barcelona), the world’s largest confab to dissect tomorrow’s tech gadgetry. Here’s a look at the latest and greatest gadgets revealed at the show — some...
by Megan Van Vlack | Feb 27, 2014 | Field Service Spotlight
While not technically a truck, the service vehicle created by the Missouri Department of Transportation (MoDOT) — a 26-foot-wide tow plow — has been deployed by several states across the U.S to clear off the ice and snow that’s creating havoc on roads this...
by Megan Van Vlack | Feb 26, 2014 | Field Service Spotlight
SmartVan’s Field Service Roadshow kicked off Tuesday in London as top field service pros discussed the trends and issues affecting managers, executives and technicians alike. A common theme throughout the day? Smart ways that organizations drive revenue through...
by Courtney Buchanan | Feb 25, 2014 | Field Service Spotlight
Since field techs are always on the move, mobile training tools are crucial for making sure they can access instruction and advice wherever they are. Field techs are no longer performing the quick fix-it job and calling it a day — they’re responsible for creating an...
by Maeghan Ouimet | Feb 24, 2014 | Field Service Spotlight
Has your Olympic fever subsided? I sure hope so, considering the 2014 Winter Games have come and gone. Apart from the hotel debacles and subpar facilities, the Russian venue also had to deal with a challenge courtesy of nature: warm weather. Snow makers were on call...
by Derek Korte | Feb 21, 2014 | Field Service Spotlight
Field service touches nearly every industry. When something needs to be fixed, there’s a tech in the field to get the job done. “The field,” however, can mean anything from an Olympic bobsled track to an entire city that’s seen better days....
by | Feb 20, 2014 | Service Transformation
In an interview with Field Service News, Dave Hart takes us on a tour of his career from field service engineer to VP of Global Customer Transformation at ServiceMax. On the way, he discusses his challenges and triumphs in creating successful field service teams....
by Megan Van Vlack | Feb 20, 2014 | Field Service Spotlight
The ‘check engine’ light is never a reassuring sign. It can mean your service vehicle either has a small problem — or an expensive one. One diagnostics company, OBD Solutions, aims to give fleet managers and drivers a clear view into vehicle performance...
by | Feb 19, 2014 | Service Transformation
At ServiceMax, we always talk about how the role of field service techs is always changing and expanding to include more and more responsibilities and skills… but Olympic medalist? That’s a new one. If you have been keeping up with the Olympics, you probably...
by Dave Hart | Feb 19, 2014 | Field Service Spotlight
Guest post by Dave Hart, vice president of global customer transformation at ServiceMax, about why service technicians deserve a seat at the product development table — and other ways to turn service into a profit powerhouse. Here’s a tale of two field service...
by Courtney Buchanan | Feb 18, 2014 | Field Service Spotlight
Ask someone to picture a contractor or a plumber, and chances are they’ll most likely think of a man. While men are often called on for tasks and repairs that require technical skills, a new design and build camp called Camp H seeks to tear down that stereotype by...
by Derek Korte | Feb 14, 2014 | Field Service Spotlight
Great customer service should be a no-brainer for any company — field service companies in particular. After all, a great experience can mean the difference between a customer for life — and your competition’s customer. Here’s what customer service experts...