by Derek Korte | Dec 31, 2013 | Mobile & Tech
2013 has been a year of big changes in field service: from exciting technologies (Google Glass!) that hold a lot of promise to widespread adoption of existing technologies such as the cloud and video. Technology is only part of the story, though — the industry is...
by Sarah Nicastro | Dec 30, 2013 | Mobile & Tech
I read a lot of headlines about BYOD (bring your own device) benefits and strategies, but — so far — not many of our readers seem to be putting it to work. I thought it would be interesting to explore why that’s the case among the industries we reach. According to a...
by Megan Van Vlack | Dec 27, 2013 | Field Service Spotlight
From new rugged handheld devices to cloud-based services, the field service technology boom continues. What do you predict will be the hot trend in field service in 2014? [polldaddy poll=”7673935″]
by Megan Van Vlack | Dec 26, 2013 | Field Service Spotlight
The presents are unwrapped, the leftover turkey stored in the fridge and — guess what? — the household plumbing is most likely on overload. No wonder the holidays are among the busiest and most lucrative times of the year for plumbers. But what to do when the pipes...
by | Dec 24, 2013 | Field Service Spotlight
Forget whether or not Santa can fit down the chimney this Christmas. Fireplaces can have bigger problems if not maintained properly: like a dangerous house fire. While a glowing hearth makes a home, a chimney — and the flue that lines it — carries dangerous gases from...
by Megan Van Vlack | Dec 20, 2013 | Field Service Spotlight
Santa Claus isn’t just a glorified delivery man. He’s CEO of the world’s largest and most complex field service company — and a true believer in the power of technology to get the job done. He uses cloud-based services, rugged tablets, smartphones...
by Megan Van Vlack | Dec 19, 2013 | Field Service Spotlight
For over half a century, the Ford E-Series cargo van has been best-selling van in the US. Starting at $25,000, the E-Series is a goliath capable of towing up to 10,000 lbs. However, with the recent release of the Ford Transit Connect — the modern, light-duty vehicle...
by Sarah Nicastro | Dec 17, 2013 | Field Service Spotlight
I was reading over Gartner’s latest Magic Quadrant for Field Service Management report, which was released in October, and it got me thinking. At the beginning of the report, there are five objectives listed that Gartner says a field service application should have...
by Courtney Buchanan | Dec 16, 2013 | Mobile & Tech
Field service is about more than quick repairs and installations — it’s about top-notch customer service. Service managers are turning to cloud technology to increase productivity and customize the experience for customers. Take McKinley Equipment and McKinley...
by | Dec 13, 2013 | Service Transformation
Come in from the cold, busy dispatchers! ServiceMax’s latest release, Winter ’14 is sure to warm you up. Winter ‘14 delivers big time scheduling productivity that saves dispatchers time by bringing them more validation and flexibility. All tied together with a better...
by Megan Van Vlack | Dec 13, 2013 | Field Service Spotlight
From offering customer service through social media to leveraging social to boost revenue, field service organizations are discovering new ways to engage with customers online. While some social media platforms are better for business audiences (think: LinkedIn)...
by Megan Van Vlack | Dec 12, 2013 | Field Service Spotlight
For years, service techs have been crouching in small crawl spaces, shining flashlights into clogged pipes or simply guessing what’s inside the wall they’re about to drill into. With the advancements in digital camera technology, however, the guess work...