by Derek Korte | Apr 30, 2012 | Strategy & Leadership
We’ve written several articles recently about the importance of customer service, and how business such as field service that rely on customer interaction can parlay great service (and the customer goodwill it builds) to increase sales and brand loyalty. A recent...
by Field Technologies Online | Apr 27, 2012 | Mobile & Tech
When the iPad was first introduced, there was a lot of speculation around what its role would be in the enterprise. It’s undoubtedly proven itself as a coveted and effective device for the C-suite, but the question still looms in other areas of the business — like...
by Darren Weiss | Apr 26, 2012 | Strategy & Leadership
I came across a funny and, in its own way, enlightening post on The Consumerist recently, which reminded me that despite all the groundbreaking technologies and best practices field service has to offer, sometimes the best advice is the simplest. The story notes how a...
by Ian Stewart | Apr 25, 2012 | Strategy & Leadership
Google’s newest potentially-world-changing app is out now, called Google Drive. And for field service organizations, it really may be worth investigating. Drive is a cloud-storage app, allowing users to upload just about anything — Word files, photos, PDFs —...
by Ian Stewart | Apr 24, 2012 | Field Service Spotlight
You know that awkward one- or two-week-long phase (and hopefully not more) when you move into a new place when you’re still living out of boxes, and haven’t gotten your phone lines, Internet access, or cable TV hooked up yet? Well one luxury high-rise in...
by Jeremy Frank | Apr 23, 2012 | Field Service Spotlight
If you order a sandwich at Subway, it’s not a “sandwich-maker” assembling your lunch, it’s a “sandwich artist.” Is your MacBook Air broken? It’s not a “tech support” geek that will fix it, it’s a “genius” (often sporting thick glasses and a beard). Quite a few...
by Derek Korte | Apr 20, 2012 | Mobile & Tech
The economic recovery, anemic though it may be, means that things are slowly — finally — improving for many of us. Mostly. But don’t tell that to the IT field service industry. According to a new report from OnForce, the IT field service industry is increasingly...
by | Apr 19, 2012 | Service Transformation
If you order a sandwich at Subway, it’s not a “sandwich-maker” assembling your lunch, it’s a “sandwich artist.” Is your MacBook Air broken? It’s not a “tech support” geek that will fix it, it’s a...
by Darren Weiss | Apr 19, 2012 | Strategy & Leadership
Comcast launched its newest in-home service endeavor Wednesday in Chicago with Xfinity Home, a package centered around wireless home security offerings. The move, which had been tested in several cities around the country and will be rolled out throughout the year, is...
by Derek Korte | Apr 18, 2012 | Strategy & Leadership
John Ragsdale is vice president of technology research for the Technology Services Industry Association. Ragsdale recently spoke with the SmartVan about his new book, Lessons Unlearned: 25 Years in Customer Service, which addresses everything from the increasing...
by Ian Stewart | Apr 18, 2012 | Strategy & Leadership
In the midst of the resignation of its CEO, faltering consumer electronics giant Best Buy just closed 50 of its biggest retail stores. By all accounts, the company that overtook Circuit City, CompUSA, and RadioShack as the go-to place for televisions, MP3 players, and...
by Ian Stewart | Apr 17, 2012 | Mobile & Tech
Want to fly a rescue helicopter over the Pacific Ocean? Apparently, there’s an app for that. GigaOm’s Erica Ogg wrote an interesting piece Tuesday about how her husband, a rescue pilot, has started using his iPad to replace the 10 to 40 pounds’ worth...