by Derek Korte | Mar 30, 2012 | Field Service Spotlight
There are the usual qualifications candidates for local office work into their stump speeches: Long-standing community connections. Previous political experience. Business acumen. Selfless service to the community. Andy Nelson says he has it all covered. But he’s...
by Darren Weiss | Mar 29, 2012 | Field Service Spotlight
There’s no shortage of green consumer vehicles on the road — just try and count how many Priuses you see on the way to work. But despite all their cost-saving appeal, green business-fleet vehicles are a much less common sight. Part of that has to do with hybrid...
by Derek Korte | Mar 28, 2012 | Mobile & Tech
ZDNet UberMobile blogger Eric Lai wrote recently about how iPads helped home security giant ADT double its sales. The company’s in the process of giving every one of its 4,000 salespeople second-generation iPads (not the “new” ones). We’ve seen some other big...
by | Mar 27, 2012 | Service Transformation
Today ServiceMax announced our latest release, ServiceMax Spring ’12! This is one of our major releases of the year and includes some great new products and features, including ServiceMax for Mobile, ServicePulse and ServiceMax Orange. From our press release,...
by John Ragsdale | Mar 27, 2012 | Strategy & Leadership
As more and more organizations turn to their field service operations as lead and sales generators, it’s important for those departments to stay current on the latest trends in buyer behavior. In this post, initially published on his Eye on Service blog,...
by Ian Stewart | Mar 26, 2012 | Mobile & Tech
Popular tablet computers and smartphones, led primarily by Android devices and especially the iPhone and iPad, are showing up more and more at work as employees have become more willing to — and indeed are getting excited about — bringing their own mobile tools to the...
by Ian Stewart | Mar 23, 2012 | Mobile & Tech
The first time he tried to roll out a mobile product for his field service workers, in 1997, John Ragsdale met with some resistance. Mobile phone technology was progressing rapidly, to the point where techs in the field could get directions and orders sent to them...
by Darren Weiss | Mar 22, 2012 | Mobile & Tech
With the growing ubiquity of tablets and smartphones in the field, especially the iPad, it’s becoming increasingly important that field service techs are able to sync any other tools they use to these new gadgets, creating a seamless flow between devices. For...
by Ian Stewart | Mar 21, 2012 | Strategy & Leadership
With cable and Internet provider heavyweights Comcast, AT&T, Time Warner, and Charter in a seeming race to narrow their field service windows, it’s a relatively small competitor that’s now upped the customer-service stakes. Mediacom, the eighth-largest cable...
by Jessica Stillman | Mar 20, 2012 | Strategy & Leadership
You’d think the most fundamental aspect of customer service, whether it happens in the field, a shop, or across a lunch counter, would be simple politeness. And since, as we know, everyone’s mother taught them better, there’s really no excuse for being...
by Field Technologies Online | Mar 19, 2012 | Mobile & Tech
The following article first appeared in Field Technologies Online. Article excerpted with permission. To read the rest of this article, click here. Payment applications are steadily increasing in mobile technology deployments. The expansion of high-bandwidth wireless...
by Derek Korte | Mar 16, 2012 | Mobile & Tech
The dust is starting to settle after all the hoopla surrounding Apple’s unveiling of its “new” iPad last week. But while the critical consensus of the device appears to be mostly positive, there’s still a question remaining about just how useful the newest iteration...