by Darren Weiss | Nov 30, 2011 | Mobile & Tech
Riding the wave of Apple’s record-breaking Black Friday comes an interesting, if somewhat inevitable-seeming, report suggesting that software giant Microsoft is planning to release an iPad-specific app for its popular Office suite. The iPad-native website The Daily...
by Field Technologies Online | Nov 29, 2011 | Mobile & Tech
Laptops have long been the loyal companion of field service techs everywhere. They keep field workers connected, speed up and streamline all manners of work, and they can be built to withstand rough working conditions. But as tablets have caught on with consumers,...
by Jessica Stillman | Nov 28, 2011 | Mobile & Tech
Are field service firms rushing to embrace the scalability and efficiencies of cloud-based solutions? Not quite, according to Saul Sherry, the editor of ServiceManagement365, who recently spoke to SmartVan from his London office about how C-level executives have so...
by The Editors | Nov 23, 2011 | Field Service Spotlight
The U.S. Department of Commerce has had a rough job the last few years. Lately, it seems any news released by the government organization just serves to confirm what we already know: the economy stinks, the housing market is struggling and jobs are hard to find. Any...
by The Editors | Nov 23, 2011 | Field Service Spotlight
Seems these days that any good news is followed by bad news. Sometimes they’re even one in the same. That’s certainly true of the contracting industry, whose outlook was recently defined by the terms “cautiously optimistic” and “gradual progress” by two industry...
by John Ragsdale | Nov 21, 2011 | Strategy & Leadership
John Ragsdale, vice president of technology research for the Technology Services Industry Association (TSIA), led a panel at the Enterprise 2.0 conference about how companies can measure and use social engagement with their customers. His recap of the panel along with...
by Derek Korte | Nov 18, 2011 | Mobile & Tech
It’s been fascinating to watch how swiftly businesses – of all sizes and across all industries, even blue-collar businesses such as field service – have adopted the iPad during the past year. Nick Wingfield wrote a great piece in the New York Times about how...
by | Nov 18, 2011 | Service Transformation
Nick Wingfield of the New York Times says that Apple is warming up to the business and enterprise market, but isn’t it the other way around? Steve Jobs never really saw a benefit in developing for the enterprise market. The success of his products were the...
by Darren Weiss | Nov 17, 2011 | Mobile & Tech
Sometimes we know an innovation is beneficial to our business, but to what extent is sometimes a bit hazy. That’s why Google, in an effort to bring some extra validation to its mapping services, commissioned research marketing firm VansonBourne to conduct a survey of...
by The Editors | Nov 16, 2011 | Mobile & Tech
It’s an inevitable, frustrating part of our gadget-dependent society and workplace: dead batteries. Batteries in today’s smartphones generally don’t even last through the work day with heavy usage, meaning that a forgotten charging cord can mean...
by Corey Lewis | Nov 15, 2011 | Field Service Spotlight
The California Air Resources Board has included the Ford Transit Connect Electric to a program that offers fleet owners thousands of dollars in incentives to help them transition their fleets to low-emission vehicles. The program, called the California Hybrid Bus and...
by Field Technologies Online | Nov 14, 2011 | Mobile & Tech
Companies can spend all the money in the world to put the latest technologies in place, hoping to streamline their operations and help the bottom line, but it quickly becomes useless if their employees can’t use it. Field Technologies Online takes a look at what...