by Field Technologies Online | Oct 31, 2011 | Field Service Spotlight
Technology and efficiency often go hand-in-hand. Better, faster, more powerful technology allows workers to have more and more information at their fingertip, which, in turn, helps them do their jobs better and faster. Field Technologies Online takes a look at the...
by The Editors | Oct 31, 2011 | Field Service Spotlight
According to the October Contractor Comfort Index (CCI), contractors have a positive, but cautious outlook on short-term growth. The Air Conditioning Contractors of America (ACCA) began measuring contractor attitudes toward short-term economic growth with the CCI in...
by Derek Korte | Oct 28, 2011 | Mobile & Tech
We’ve covered mobile payment startup Square in the past, but word that the device will soon be available at Walmarts across the country shows how the device is moving into the mainstream. According to Bloomberg, Square will soon be available at the world’s...
by Darren Weiss | Oct 26, 2011 | Customer Experience
I came across a fantastic presentation (under Conference Videos) from the Field Service 2011 show in April of this year, by Larry Walsh, president of global services for TRANE, a global HVAC provider, discussing how to build and sustain world-class service in an...
by Corey Lewis | Oct 25, 2011 | Mobile & Tech
This is a great article in Mobile Enterprise on what seems to be the downfall of Research in Motion. While the company was once the unquestioned leader in enterprise mobility, it has fallen far behind its more innovative competitors. Editor Tony Rizzo thinks this is...
by Derek Korte | Oct 21, 2011 | Mobile & Tech
Field service firms are reaping the benefits of a mobilized workforce. But how can these companies mitigate the costs of unnecessary and excessive monthly data plans? Tiered plans, while disappointing to many managers who have grown accustomed to unlimited data, can...
by Field Technologies Online | Oct 19, 2011 | Mobile & Tech
Mobile devices and other technology speed up how we do our work every day, but it can also create more efficiencies and boost speed when it’s needed most – during emergencies or other situations where chaos and confusion are commonplace. Field Technologies...
by Corey Lewis | Oct 18, 2011 | Mobile & Tech
Nothing is more frustrating, challenging, yet ultimately rewarding than a company deciding to do a wholesale upgrade to their technology. Whether it’s simply upgrading computers, or something more complicated like switching one of the core programs employees use...
by John Ragsdale | Oct 17, 2011 | Customer Experience
John Ragsdale, vice president of technology research for the Technology Services Industry Association (TSIA), recently sat down with Stacey Epstein, vice president of marketing for field service management software company ServiceMax to talk about the technology...
by | Oct 14, 2011 | Service Transformation
ServiceMax has always had a strong culture of trying new things, taking calculated risks and often times turning successful experiments into integral parts of our product and company. Our most recent venture? FieldConnect. ServiceMax held its first FieldConnect event...
by Darren Weiss | Oct 13, 2011 | Field Service Spotlight
James Rock, the managing director and chief business designer for Cultivar Consulting Limited, a business and services design consultancy, talks about service design, its benefits and why it’s important for your business. You have a background in field service. Can...
by Darren Weiss | Oct 11, 2011 | Field Service Spotlight
In May of this year, Aberdeen Group analyst Sumair Dutta asked The SmartVan readers to participate in a survey that would help the research group develop a report on key trends and best practices in the use of mobile tools in field service that drive productivity,...
