by Field Technologies Online | Sep 30, 2011 | Field Service Spotlight
While the operational improvements mobile technologies provide are impressive, here’s another advantage you shouldn’t underestimate: the effect your deployment will have on your customers. Today’s world is one of convenience, and that’s what...
by Darren Weiss | Sep 29, 2011 | Field Service Spotlight
An often-overlooked expense for service fleets is time spent on the road and not at the actual service site. Gas is wasted, vehicles are worn down and a technician’s valuable time is squandered while their hands are used turning on blinkers instead of machines. Time...
by Mobile Enterprise | Sep 28, 2011 | Mobile & Tech
Republished with permission from Mobile Enterprise. Infonetics Research this week released excerpts from its “2G/3G/4G (LTE and WiMAX) Broadband Devices and Subscribers” report for the second quarter of 2011. Key findings of the report, which tracks smartphones,...
by Patrick Peterson | Sep 26, 2011 | Field Service Spotlight
Would your customers like to save money on energy and on your own company’s labor charges? Would you like to increase technician productivity, reduce the amount of callbacks and offer your customers something more than your competition is offering? If you answered...
by John Ragsdale | Sep 23, 2011 | Strategy & Leadership
Bill Rose, advisor and advocate for the services industry, discusses why successful tech support managers must balance social finesse and technical skill — and why the best techs don’t always make the best managers. Republished with permission from...
by Darren Weiss | Sep 22, 2011 | Field Service Spotlight
Fleet management has never been tougher. The current national average price for a gallon of regular gasoline is hovering around a budget-busting $3.50, meanwhile auto insurance rates are climbing ever higher, putting an enormous strain on fleets to stay out of the...
by Corey Lewis | Sep 20, 2011 | Strategy & Leadership
Joe Pulizzi, a writer at Contracting Business, wrote an interesting post this morning, looking at possible uses that contractors might have for QR codes. Not sure what QR codes are? Chances are you’ve seen one. They’re the square, bar code-looking things...
by Field Technologies Online | Sep 19, 2011 | Mobile & Tech
The rapid expansion of mobility initiatives in the enterprise can make an IT manager’s head spin. “Hundreds of new smartphones and tab- lets have been launched by vendors in 2011, and each presents unique support challenges,” says Jonathan Dale, product marketing...
by Darren Weiss | Sep 16, 2011 | Field Service Spotlight
There are hundreds of thousands of men and women out there who work around the clock fixing your heater, making sure your lights are working, building roads and bridges and keeping the country’s infrastructure up and running. Often, they’re lucky to receive as much as...
by Darren Weiss | Sep 15, 2011 | Strategy & Leadership
Back in the good ‘ole days when the Sears, Roebuck and Co. mail order catalog was the go-to source for everything, when your home appliance broke down, a service technician employed by the company came to your home, made the necessary repairs and was on his way. End...
by Darren Weiss | Sep 13, 2011 | Field Service Spotlight
Earlier this year, President Obama announced an agreement with 13 top automakers to drastically increase the corporate average fuel economy (CAFE) standards for cars and light trucks by 2025. The SmartVan spoke with Mike Antich, industry expert and editor of...
by Field Technologies Online | Sep 12, 2011 | Mobile & Tech
Social media is ingraining itself into the daily functions of business more and more every day. While it’s certainly an effective and necessary tool for communicating with customers and the world outside your business, it’s also a great tool for employees...
