by | Aug 31, 2011 | Service Transformation
We were thrilled to host our amazing customers yesterday at ServiceMax 2011, our second annual customer meeting. After just four years of being a company, we feel so fortunate to have the opportunity to bring such a passionate group of customers together to foster...
by Corey Lewis | Aug 30, 2011 | Field Service Spotlight
The Smart Van asked Rob Benefiel, owner of Certified Comfort Heating and Cooling in Louisville, KY, and one of its service techs, to review the new Ford Transit Connect, a compact van that focuses on fuel and space efficiency. Launched in 2002 in Europe, the van made...
by Corey Lewis | Aug 29, 2011 | Field Service Spotlight
An industry group called the Air Conditioning Contractors of America (ACCA) released its “Contractor Confidence Index” today. The number, a combination of member contractor confidence about future jobs, current business and projected staffing cuts or...
by Field Technologies Online | Aug 24, 2011 | Field Service Spotlight
Routines are a part of everyone’s daily life, whether it’s getting up in the morning, punching a checklist of daily tasks at work, or cooking dinner at home. But routines are often overlooked by companies with mobile workers, when automating and optimizing...
by | Aug 22, 2011 | Service Transformation
Calling all ServiceMax customers and prospects! Join us at ServiceMax 2011, our second-annual customer event, on August 30 from 7 a.m. – 4 p.m. at the JW Marriott in San Francisco, to discover the future of field service. Come spend some time with us before Dreamforce...
by Patrick Peterson | Aug 18, 2011 | Field Service Spotlight
It’s time to take a fresh look at the practice of stocking service parts. Old school thoughts on this issue revolved around having the necessary stock on hand to repair a customer’s equipment on the spot. Service trucks had shelves stocked to the ceiling with...
by Derek Korte | Aug 17, 2011 | Mobile & Tech
Nathan McNeill, co-founder and chief strategy officer at Bomgar, talks about how companies can benefit from going mobile, and how technology is making that switch easier. Can you provide a little background on Bomgar? We provide a collaborative remote support...
by Corey Lewis | Aug 11, 2011 | Mobile & Tech
Stan Shih, the CEO of Acer, a computer and notebook manufacturer, made dome noise this week by suggesting that tablets like the iPad and the several Android and RIM competitors were just a “short-term fad” and that more powerful notebooks and desktop...
by Derek Korte | Aug 9, 2011 | Mobile & Tech
Familiar, user friendly consumer technologies (think: smartphones and iPads) are remaking industries more accustomed to old-fashioned notebooks and pencils. Surprisingly, despite all the high-tech machinery surrounding them in hospitals, patients have suffered from an...
by Field Technologies Online | Aug 5, 2011 | Mobile & Tech
The introduction of 4G wireless data speeds, coupled with the continuing growth of mobile devices and mobile technology could cause a productivity and efficiency revolution in the field service industry. But first, costs and traditional billing structures for...
by Mobile Enterprise | Aug 3, 2011 | Mobile & Tech
As tablets gain traction in the enterprise, manufacturers such as Apple and HP are making more gestures to win over reluctant IT departments. Republished with permission from Mobile Enterprise. Two years ago the phrase “tablet PC” conjured up images of a clunky device...
by John Ragsdale | Aug 2, 2011 | Strategy & Leadership
Oracle has been losing CRM marketshare to Salesforce in recent years, which sheds light on its recent acquisition of knowledge management provider Inquira. But, as John Ragsdale writes, Oracle’s move may be too little, too late as service firms have largely...
