by Steve Berman | May 31, 2011 | Field Service Spotlight
We’ve received photo submissions of a lot of cool tools so far. Some big, like Chad’s power vac truck. Some small, like Clay’s Mini Maglite. The last tool submission we received by the deadline (unless someone sends in a photo by the end of today, May 31) definitely...
by Steve Berman | May 31, 2011 | Field Service Spotlight
In what is being described as an attempt to lessen dependence on foreign oil and cut fuel costs, President Barack Obama announced plans for sweeping changes this week in federal fleet policy, particularly in regards to fleet composition and purchasing of vehicles...
by Patrick Peterson | May 27, 2011 | Strategy & Leadership
When it comes to a noise complaint, you have one chance to get it resolved … if you’re lucky. The reason? People seem to be programmed to listen for sounds that annoy them. The old saying “waiting for the other shoe to drop” is a perfect...
by Derek Korte | May 26, 2011 | Field Service Spotlight
An alleged bout of greed has landed a California ATM field service technician in jail, accused of swapping nearly $200,000 in fake bills for real money in several San Francisco-area ATMs. The technician, Samuel Kioskli of San Francisco, worked for Diebold, one of the...
by Steve Berman | May 26, 2011 | Customer Experience
When many people think about field service technicians, the technical part is sometimes forgotten. If one works out of a van, fixing things, the tools usually associated with the job include your hammers, wrenches, screwdrivers, etc. As we’ve received all these...
by Derek Korte | May 25, 2011 | Customer Experience
We’ve had a surprisingly strong international response for our “Cool Tool” contest on The SmartVan. It’s pretty simple. We asked field technicians all over to send a photo — or, as in Rich’s case, a video — of their favorite...
by Steve Berman | May 25, 2011 | Field Service Spotlight
We’ve received photo submissions of a lot of cool tools so far. Some big, like Chad’s power vac truck. Some small, like Clay’s Mini Maglite. We’ve also gotten high-tech submissions like Derek’s rugged tablet PC. We’ve certainly received...
by Steve Berman | May 24, 2011 | Field Service Spotlight
We’ve received some pretty “cool” photos and stories in response to our “Cool Tool” Contest, in which field service workers seem to be having a great time submitting photos of themselves and their favorite tools. Since an iPad 2 goes to...
by Steve Berman | May 24, 2011 | Mobile & Tech
We’ve received some pretty “cool” photos and stories in response to our “Cool Tool” Contest, in which field service workers seem to be having a great time submitting photos of themselves and their favorite tools. Since an iPad 2 goes to...
by Patrick Peterson | May 23, 2011 | Field Service Spotlight
Business People look for “Organic Growth,” Wall Street can be “Bullish,” Sales people have to fill their “Hoppers,” and texting teens are like “OMG.” So many things in life are like the proverbial inside joke — if...
by Steve Berman | May 23, 2011 | Field Service Spotlight
Tessa Fletcher, a blogger for Weld My World, attacked a subject that isn’t necessarily written about a lot: how women can most effectively work and thrive in an environment populated mostly by men. While she comes at it from the welder’s perspective, we at...
by Steve Berman | May 20, 2011 | Field Service Spotlight
We’ve been getting a lot of great submissions for our “Cool Tool” Contest, so many that we’ve decided to extend the contest to see what other great tools all you field service workers out there will submit. The biggest tool photographed and...