by Sara Suddes | Apr 29, 2011 | Field Service Spotlight
The emergence of electric vehicles is opening up a whole new world for field service techs who will maintain those cars, the roads they run on and the power supplies needed to keep them running. With the shift from gas-powered cars to electric comes the need for an...
by Derek Korte | Apr 28, 2011 | Field Service Spotlight
Wondering how new technologies can help you to better manage your workers in the field? A delegation from McKinsey & Company spoke during the Field Service 2011 conference in Arizona about how managers can focus on GPS technology to set a foundation for a...
by Derek Korte | Apr 27, 2011 | Field Service Spotlight
Mobile devices can be a tremendous boon to a field service organization, but the costs often seem prohibitive and the value can be somewhat opaque. Brent Felker, vice president of DecisionPoint Systems’ field mobility practice tackled both concerns on a panel at...
by Steve Berman | Apr 27, 2011 | Mobile & Tech
The goals are the same regardless of industry, and field service is no exception. Managers are tasked with squeezing the most possible revenue from the operations they oversee, and that’s done by driving new business and maximizing existing resources. While this...
by ServiceMax | Apr 26, 2011 | Field Service Spotlight
What’s cool in field service? Tools that get the job done. Now there’s an easy way to show off the coolest tool in your van and win the world’s coolest gadget in the process! The SmartVan and ServiceMax are excited to announce our “Cool...
by Sara Suddes | Apr 26, 2011 | Field Service Spotlight
With a design that makes it look like it can withstand a grenade blast, DRS Technologies’ ARMOR rugged tablet is aptly named. Newly equipped with Sprint 3G connectivity, ARMOR now matches durability with an array of network options, including Bluetooth and WWAN...
by Steve Berman | Apr 25, 2011 | Customer Experience
CNBC’s Jim Cramer seemingly always has advice, and one his latest stock tips crosses over into the HVAC industry. The sound effects-loving TV personality recently professed that to survive an often volatile market, investors need to have unwavering conviction....
by | Apr 22, 2011 | Customer Experience, Field Service Spotlight
A terrific post last week from ACCA’s Kevin Holland in case you missed it — “Websites Are Not Just for Marketing.” Sounds obvious, but it’s actually a spot-on, timely insight. Why? Jump on Twitter any day of the week and check out what...
by Sara Suddes | Apr 21, 2011 | Mobile & Tech
A recent Gartner webcast solidifies a sneaking suspicion that’s becoming more obvious with every iPad sold: “They’re coming into the workplace whether you want them there or not.” This coming from Gartner Analyst David Willis in a discussion...
by Derek Korte | Apr 21, 2011 | Field Service Spotlight
We here at The SmartVan are excited to announce a content partnership we’ve formed with Mike Rowe (of Dirty Jobs fame) for his new online portal, Trades Hub, a site dedicated to bringing service pros of all stripes the news and resources they need. The SmartVan...
by Derek Korte | Apr 20, 2011 | Field Service Spotlight
Panasonic’s newest version of its Toughbook series isn’t sleek and pretty like the iPad 2 or many of the other consumer tablets making their way into the hands of field technicians — and it doesn’t aim to be. Panasonic built the device to...
by Sara Suddes | Apr 20, 2011 | Field Service Spotlight
Over 2,000 ice rinks are in operation in the United States, each kept smooth and safe by those rinkside icons — omnipresent Zamboni machines and other types of four-wheeled ice resurfacers that make their rounds before and after hockey games, ice...