by Derek Korte | Mar 31, 2011 | Mobile & Tech
Despite being an overwhelming smash with consumers and having made inroads with business users, Apple’s iPad will ultimately fail in the enterprise because of two Achilles’ heels: price and proprietary software. At least that’s the opinion of Andy...
by Sara Suddes | Mar 31, 2011 | Field Service Spotlight
A fresh line of accessories designed specifically for the newest commercial van to hit the enterprise fleet scene – the Nissan NV – debuted recently at the National Truck Equipment Association’s Work Truck Show in Indiana. The sheer volume of organizational...
by | Mar 30, 2011 | Service Transformation
Recently, Fortune’s Gary Rivlin posted an interesting article about Microsoft. Apparently, back in 2009 (pre-iPad), some innovators in the company built a prototype for a killer tablet called Courier. “With its icon-rich user interface and multitouch,...
by Derek Korte | Mar 30, 2011 | Mobile & Tech
The smartphone’s near ubiquity among service pros in the field raises important questions for managers trying to figure out what type of device is best for business. Should a manager choose a consumer phone, such as an Android device or an iPhone, and risk the...
by Derek Korte | Mar 29, 2011 | Mobile & Tech
Tablet adoption among SMBs has increased rapidly — reaching more than 3 percent in the past year alone — and that number will increase nearly 1000 percent to between 30 percent to 35 percent by 2015, according to a recent report by AMI-Partners, a small...
by Sara Suddes | Mar 28, 2011 | Field Service Spotlight
With plans to update its aging fleet with more than 100 Chevrolet Express Cargo 2500 natural gas-powered vans, telco giant AT&T has become part of a growing trend in the industry to go green. The company eventually plans to spend $565 million on 15,000 alternative...
by John Ragsdale | Mar 28, 2011 | Customer Experience
John Ragsdale is vice president of technology research for the Technology Services Industry Association. Ragsdale spoke with Kathy Macchi, a managing partner with Allegro Associates, which helps businesses develop lead generation programs. Macchi explained how service...
by Sara Suddes | Mar 25, 2011 | Customer Experience
Every year, more than $600 billion is spent on new construction, renovation and energy in the commercial building sector. While many builders are working to “green” their business, consumption. These net-zero buildings will require a newly trained...
by Derek Korte | Mar 25, 2011 | Customer Experience
Service contractors and HVAC firms may find little time to focus on marketing their businesses online. They’re busy managing technicians, conducting service calls and running their businesses. Their online marketing strategy — if they put much thought into...
by Derek Korte | Mar 24, 2011 | Field Service Spotlight, Mobile & Tech
Apple continues to make noise in the enterprise as consumers, enamored with the device, insist on bringing the device into the office. But the other end of the market — mobile devices made specifically for mobile workforces — is heating up as well, and DAP...
by Sara Suddes | Mar 24, 2011 | Field Service Spotlight
Computers started out so big that you could barely fit them in a room, let alone bring them out to the job site. It took decades, but engineers eventually managed to condense them down into devices so small they can fit into your pocket. Now, thanks to a partnership...
by Derek Korte | Mar 23, 2011 | Field Service Spotlight
Sumair Dutta, senior research analyst with the Service Management team at the Aberdeen Group, spoke with The SmartVan about what field service organizations must do, and change, to succeed and grow in today’s business environment — from embracing mobile...
